Return and Exchange Policy
Ratelist.pk is a highly professional Online Shopping Place in Pakistan. We work hard to ensure that you receive the right product at the right time. However, if for some reason the product does not match with your order, you may return or exchange it within 7 days of delivery.
Follow these steps to return your product:
1. Login to your account at Ratelist.pk and click on My Account.
2. Find and scroll down to My Orders, click on View your order history.
3. Select the order you wish to return and then click on Manage Order.
4. Click on Return Order.
5. Fill in the Return Performa with correct information and click confirm.
6. You will receive a call from our office and our representative will further guide you to complete the return.
7. You should receive a call within 24 hours of filling and submitting the Return Performa. However, if the call is delayed for some reason you can always initiate the call from your side. Our contact details for Customer Service and Complaints are listed on the website.
Terms and Conditions for Returns and Exchanges:
1. The product must not be used, changed, altered, damaged or flawed in any way after it has been received.
2. All electronic products turned on and used for inspection purposes will be considered unused.
3. The order intended for return must include original tags, user manual, warranty cards, accessories and other documents just as received at the time of delivery.
4. The order must be returned in original manufacturer packaging just as received.
5. The order must be unmarked when being returned. Please do not write anything on packaging or inside the box. Please do not label it by putting a tape or stickers on the original box.
6. However, in order to avoid any delays or inconvenience in the return process we do recommend to print out and paste the return label on the box when preparing the order for return. The return label will be available upon submitting the return Performa.